Privacy Policy

What Info We Actually Collect

When you sign up or interact with us, we'll grab some basic details - nothing crazy. We're talking about:

• Your name, email, phone number - the usual contact stuff
• Address info for billing and maybe sending you membership cards
• Payment details when you're signing up for classes or memberships
• Health info you share with us - injuries, conditions that might affect your training
• Your training preferences and goals so we can help you better
• Attendance records and class bookings

We only collect what we actually need to run the gym and give you the best training experience possible.

How We're Using Your Data

We're not doing anything shady with your information. Here's the deal:

• Processing your membership and class bookings
• Keeping you in the loop about schedule changes or new programs
• Making sure our coaches know about any health considerations
• Handling payments and keeping financial records straight
• Improving our services based on what's working and what isn't
• Sending you relevant updates - but we won't spam you, promise

We're not selling your data to third parties or anything like that. Your info stays with us and the payment processors we need to work with.

Cookies & Website Tracking

Yeah, our website uses cookies - but not the edible kind. These are small files that help the site work properly and remember your preferences.

We use them for stuff like:

• Keeping you logged into your member portal
• Remembering your booking preferences
• Understanding which pages people actually visit
• Making sure the site loads faster for return visits

Most browsers let you control cookies through their settings if you're not cool with them. Just heads up - some features might not work as smoothly if you disable everything.

Keeping Your Info Secure

We take security seriously around here - same energy we bring to teaching proper defensive techniques. Your data's protected with industry-standard encryption and secure servers.

Our staff's trained on privacy protocols, and we've got systems in place to prevent unauthorized access. Payment info goes through secure processors that meet all the regulatory requirements in Canada.

That said, no system's 100% bulletproof. We do our best, but if something ever happens, we'll let you know right away.

Your Rights & Control

This is your data, and you've got rights. Under Canadian privacy laws (PIPEDA), here's what you can do:

• Access: Ask us what info we've got on you
• Correction: Update anything that's wrong or outdated
• Deletion: Request we delete your data (with some legal exceptions)
• Opt-out: Unsubscribe from marketing emails anytime
• Portability: Get a copy of your data in a usable format
• Withdraw consent: Change your mind about how we use your info

Just reach out to us at info@shadowryncontinuum.info or call (604) 555-7896 and we'll sort it out.

Third-Party Services

We work with a few external services to keep things running smooth:

• Payment processors for handling transactions securely
• Email service providers for communications
• Scheduling software for class bookings
• Cloud storage for secure data backup

These partners are bound by their own privacy policies and we only share what's necessary for them to do their job.

How Long We Keep Your Data

We're not hoarding your info forever. Here's the breakdown:

• Active member data - as long as you're with us plus one year after
• Financial records - seven years for tax purposes (legal requirement)
• Health & safety info - three years after membership ends
• Marketing data - until you tell us to stop or two years of inactivity

Once we don't need it anymore, we securely delete or anonymize it.

Kids & Privacy

If you're under 18, we need a parent or guardian's consent before collecting your information. We're pretty careful about youth training programs and make sure we've got proper authorization on file.

Changes to This Policy

We might update this policy from time to time as things change - new laws, new services, whatever. When we do, we'll post the updated version here and let active members know if it's a major change.

Always check the "Last Updated" date at the top to see if anything's new.

Questions or Concerns?

Look, if you've got questions about how we handle your data or want to exercise any of your rights, just get in touch. We're here to help, not hide behind legal jargon.